Shipping policy

We process and ship orders on business days only (Monday to Friday).

Orders are typically processed within 1–3 business days after they are placed. Once shipped, estimated delivery time is 7–15 business days, depending on your location.

Please note that orders are not processed or dispatched on weekends or public holidays.

To avoid delays, please ensure that all shipping details are entered correctly at checkout. If there are any errors or missing information in your delivery address, we may need to contact you to update the details, which can result in additional processing time.

Orders are delivered through your local postal carrier. Please make sure to provide your complete shipping address, as incomplete or incorrect addresses may result in the package being returned.

To provide competitive pricing and reduce unnecessary storage and overproduction, we work directly with our manufacturing and fulfillment partners in China. Orders are shipped directly from our supplier to you.

If you have not received your order within 30 days of shipment, please contact our support team at support@verostep.com, and we will work to resolve the issue as quickly as possible.